Service Policies

Effective Date: March 15, 2025

Jenkintown Electricity is committed to delivering high-quality electrical services with professionalism, safety, and transparency. Our Service Policies outline the standards, expectations, and procedures that guide our interactions with customers, ensuring a reliable and seamless experience.

1. Service Availability

We strive to provide electrical services in a timely and efficient manner. Our service policies include:

• Availability of emergency electrical services 24/7.

• Standard service appointments scheduled during business hours.

• Response times based on service demand and emergency prioritization.

2. Appointment Scheduling and Cancellations

To maintain an efficient scheduling process, we have the following policies:

• Appointments must be scheduled in advance via phone, email, or our website.

• Customers must provide at least 24-hour notice for cancellations or rescheduling.

• Late cancellations or no-shows may be subject to a service fee.

3. Pricing and Payment

We believe in transparent pricing and fair billing practices:

• Customers receive upfront pricing estimates before service begins.

• Payments are due upon service completion unless otherwise agreed upon.

• Accepted payment methods include cash, credit/debit cards, and electronic transfers.

• Late payments may be subject to penalties or service disruptions.

4. Service Warranty and Guarantee

Jenkintown Electricity stands behind the quality of our work:

• We provide a warranty on all electrical installations and repairs.

• Warranty terms vary based on the type of service performed.

• Customers experiencing issues within the warranty period may request a service review at no additional charge.

5. Customer Responsibilities

To ensure a smooth service experience, customers are expected to:

• Provide accurate service location details and electrical concerns.

• Ensure safe access to the work area for our electricians.

• Comply with electrical safety guidelines provided by our team.

6. Safety and Compliance

Safety is our top priority. Jenkintown Electricity adheres to all electrical codes and regulations:

• All work is performed by licensed and insured electricians.

• Compliance with the latest National Electrical Code (NEC) and local regulations.

• Safety protocols are followed to protect both customers and staff.

7. Dispute Resolution

We aim to resolve any service-related concerns promptly and fairly:

• Customers may report service complaints via phone or email.

• We will investigate concerns and provide a resolution within a reasonable timeframe.

• If a resolution cannot be reached, disputes may be escalated to a formal mediation process.

8. Contact Us

For any questions or concerns regarding our Service Policies, please contact us:

Jenkintown Electricity
410 York Rd, Jenkintown, PA 19046
Phone: (267) 317-8918
Email: contact@aaaelectrician.com
Website: www.aaaelectrician.com